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Today we noticed the 215 dollar’s was refunded to our account.But we never heard anything from the office manager, Here is the real problem.I called four times, spoke with desk clerks who left messages for the manager and I left a voice mail on her phone as well.I was hoping that she could review camera footage, if that is available or check to see who cleaned the room since no one checked in after I left.Conrad Hilton founded the company when he opened the Mobley Hotel in Cisco, Texas in 1919.He bought several more hotels in the years following.Upon checking in, it was after 9pm when I checked in. Told me it was 5 even though I was leaving at 7pm.
The front desk person was irritated by our 2nd call.I’ve spent HOURS talking to Hilton Idiotd, & every single one said it was impossible to change the # of people when booking with points. When I made the reservation using a third party vendor.If Hilton doesn’t fix this very simple issue – FOR A DIAMOND MEMBER -I will never stay at any Hilton brand again. I called Doubletree San Diego to confirm and they lost my reservation. Finally I called front desk who had no knowledge of my call that morning.This has caused our hotel reservation to be cancelled with out our knowledge for this Friday.We have a huge amount of Hilton honors points as we transfer our timeshare points over.
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We’ve been told that it will take them 10 days to correct their error and we must now pay for the hotel reservation until they rectify THEIR.